HAZELTON'S Reviews

Based on 171 customer reviews from our shopper community, HAZELTON'S's overall rating is 2.23 out of 5 stars and 43% of reviewers recommend this brand, which indicates that this brand is not as good as expected by most customers.

2.2

171 Reviews

Overall Rating

5 Stars

18

4 Stars

21

3 Stars

35

2 Stars

6

1 Star

91

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (171)
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StanleyGutierrez
May 11, 2023
"Horrible Experience!!!!"
Horrible experience! I am left feeling so embarrassed. I sent friends - who are in mourning a "sympathy" basket. Not only was the order not fulfilled as per what I had chosen, but customer service has been a total joke! All I am getting is a runaround from one CSR to another from a generic CSR group email. Not one phone call back after placing several. The 1-800 is another joke. No one picks up, always same BS mssg to leave a message & a call back in 2 hours - I have waited a day already and NO CALL BACK! How can this company operate in such a manner as to not have the common courtesy to address a complaint with a phone call by a rep who is actually willing to help!?! Customer Service should try to reach a reasonable solution for both the customer and the company. I'm not asking for a full refund. I am asking for the courtesy of a phone call to find out what went wrong and how both parties receive a fair outcome.
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PeytonHarris
April 20, 2023
"Don't bother!"
Obviously don't care about the quality or aesthetics of what they send, nor do they value their customers or stand behind their promises of quality in any capacity. Somehow the only policy they care about is the policy that indicates they can substitute any product in the gift baskets. In my case they substituted almost all of the cheese from the "Cheesemonger" box with all duplicated cheeses (2 of about 7 varieties instead of the 12 different ones advertised), all of which can be purchased at any grocery store. Far from the basket for "cheese connoisseurs" as described!
Will never order from this company again and recommend you don't either!
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silvergoose591
April 20, 2023
"Substandard experience"
Echoing other reviews.
Wrong item delivered. Tried to resolve with customer services to no avail. Tried to leave a negative review on their site but they don’t print the bad ones! Wish I’d read these reviews first. AVOID!
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LoganDean
April 14, 2023
"Report company"
Please report these fraudsters to the Canadian anti fraud centre.
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heavytiger903
April 08, 2023
"Excellent experience!!"
We ordered the “beer a year in a crate” for our sons 30th birthday and honestly, I was so upset and worried after I placed the order and came accross all of these negative reviews. But I can tell you we were pleasantly surprised. We placed our order April 2nd and the delivery arrived at his workplace, as promised by the company, on his birthday April 5th, it was packed with care and nothing was broken - there was a personalized card that I had added our own words to and that was included - my son was thrilled with the gift and that’s the most important thing. Would I use this company again, absolutely 👍🏼
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MasonAnderson
April 06, 2023
"Utterly poor service & greedy business"
Utterly poor service, upon asking for order cancellation only vague answers were given. On top of which wrong product was delivered. Then when asked for a refund they state the customer agreed to not being eligible for a refund by accepting our terms & conditions. Wouldn't recommend this store to anyone. They should be shut down ASAP.
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bigladybug555
March 30, 2023
"AVOID THIS COMPANY ….."
They have a great web site so I expected decent service. AVOID THIS COMPANY . I placed an order 5 days prior to an anniversary. I got a message on the day of due delivery that all the balloons broke and they will be delivering without balloons . I should have read the reviews first . I called and left over 10 messages , no one ever returns a call , there is no one to speak to.I believe this to be a scam. I would give it a zero if I could. Really poor customer service !!! Avoid , Avoid , AVOID . I just called the 1-800 number and they were sooo rude. My basket never arrived and when I complained , the girl said “ it’s only a basket , get over it “. I have never encountered such a bad unprofessional company . They should not be in business . I will be contacting Visa for a charge back . DO NOT USE THIS COMPANY !!!
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silverbutterfly792
March 11, 2023
"Poor Customer Service"
I placed an order and although I opted for 2 day delivery (I will admit I missed the part about "business days"), their web page advertises shipments 7 days a week. I ordered for a delivery for a Monday assuming after they confirmed my order that it would be shipped on Saturday. My order included cupcakes and a balloon. I received notification that my order was shipped on the Thursday before. Because they confirmed it was 2 business days, it was going to arrive on the Monday, which meant the cupcakes and balloon would be on the delivery truck over the weekend and arrive 4 days after shipping. Needless to say, the cupcakes were not fresh and the balloon deflated. I had included a bottle of wine in my order so the whole thing was over $100 with shipping. I criticized that no one thought to point out to me my mistake so that I may change the delivery date (which i would have done to avoid a ruined birthday surprise and even paid extra), but there was no response and so they will take your money and order but not care about customer service.
Since preparing this review, the order arrived (March 13, 2023) - the CUPCAKES WERE TOSSED ALL OVER THE BOX WITH ICING EVERYWHERE AND UNEDIBLE AND THE WINE WAS A SUBSTITUTE FROM THE SHIRAZ I ORDERED TO SOMETHING NOT EVEN A SHIRAZ AND NOT SOMETHING THE BIRTHDAY PERSON WILL EVEN DRINK.
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GraceThompson
February 25, 2023
"They lie"
They lie. They have only been in business since 2014 NOT 1980 as trustpilot was told. Hazeltons now has over 50 different business names and websites ALL with horrible reviews. What you see is NOT what you get. They do not answer phones or emails. You will never get your money back.
SOME of their new business names are:
Hazelton's
The Baskets Group
Yorkville Gift Baskets
Toronto Blooms
BroCrates
The Hops Collective
Good 4 You
Gifting Kosher
Heart & Thorn
The North Pole Co
Monthly Sommelier
Mutts & Mousers
Yorkville's
New York City Baskets
Blooms International Inc
Pairings Club
Toronto Baskets
Beer N Grub Gift Baskets
Ottawa Gift Baskets
Montreal Gift Baskets
Birbaby Baskets
New Jersey Blooms
Boston Baskets
And they keep adding.
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beautifulduck469
February 22, 2023
"Don’t waste your money"
The gift basket was delivered 4 days before my requested delivery date and left on the porch because my friend was away. The Champagne I paid extra for was substituted for a Cheap Costco brand. Customer Service was unapologetic. Don’t waste your money. There are many better gift basket delivery services out there.
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Jon
February 17, 2023
"If I could give a 0*, I would"
If I could give a 0*, I would. I ordered a Baby Gift Basket in Toronto and paid shipping to Costa Rica. When our friends received the Gift Basket, no items were baby related; they received three bottles of massage oil, cookies, and a Teddy Bear. I paid $300 for this Gift Basket and the items in it wasn't even $50. When I contact Customer Service, their response was that they have the right to make substitutions if their International Partners do not have the items as noted in their policy and advised me that I should have read it prior to purchasing. I paid for an International Shipping charge and the Basket was done in Costa Rica. Stay away from this company as they do not honour what is ordered.
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MorrisBates
February 04, 2023
"Thieves"
I ordered through Vancouver Baskets so be careful as, once you start researching, multiple gift basket companies are operated by The Gift Group founded by Mark Roberts and all have terrible reviews. I ordered a birthday gift basket with bottle, cake and balloon for my son. They claim they couldn’t deliver due to an incomplete address, although the address I provided is a staffed mail desk for UBC campus students and I gave them proof of multiple other successful deliveries to that address (including Amazon deliveries the same day!) Wanted a $30 redelivery fee and so rude and unapologetic I asked for my money back. They are refusing to refund in full despite providing no goods or service. My son had no birthday gift and I’ve been left angry and upset. SCAMMERS I’m in the UK and a fraudulent business like this would not be allowed to keep operating.
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crazyswan722
February 02, 2023
"Ordered a custom crate for husband…"
Ordered a custom crate for husband birthday, paid for specific scotch, cheese and decanter, did not get what I asked for. Why do the have things you can pick out and then can’t supply them. Got replaced with cheep stuff, no refund in price.
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JoyceReid
January 20, 2023
"We ordered $ 134 cake"
We ordered $ 134 cake, flowers and balloon for birthday party. Was not delivered on birthday ! Cake arrived 24 hours late, ruined and not as per instruction to write on it. Balloon did not come or had popped in the box. Horrible service. Very unfriendly not responding to phone call and writing emails blaming everyone else and not taking responsibility for anything

No one should use this company
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BerniceMiller
January 15, 2023
"RUN, DO NOT USE THIS COMPANY"
Wish I’d read reviews before placing an order. Looks like my experience is a common theme.
Delivered 2 weeks late, full of mold and 11 out of 15 items were delivered damaged and/or unusable. Spent hours on the phone to the courier trying to find out why it was so late as Hazelton’s Canada wouldn’t help. Have been given less than 30% of the total cost of the gift basket as a refund (which I rejected).
The CSR I dealt with (Steven) was horrible to deal with, wouldn't give me an opportunity to discuss better compensation or pass my complaint to a manager, and lied about the refund process.
Hazelton's Canada can file a damage report with their courier so any refunds should be reimbursed, which should therefore not result in losses to Hazelton's; however, they are either keeping the reimbursements or are too lazy to submit a claim.
Absolutely atrocious service from both Hazelton’s Canada and their courier Canpar.
Would give negative rating if I could. Google reviews shows photos of the received products.

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